The following benefits are on an access only basis. Benefits include 24/7 emergency telephonic advice, medical practitioner referrals, and liaison with next of kin. Medical operators guide through crises, offering emergency advice and support. Services extend to crisis lines (e.g., Poison, Suicide, Rape, HIV, Family and Domestic Abuse, Child Abuse, Bereavement Counseling). Emergency medical response and transportation to the nearest facility are available within South Africa's borders. Note: Medical assistance is only valid for emergencies within South Africa.

TERMS & CONDITIONS

The following benefits are on an access only basis. These services include:
• Emergency telephonic advice and information – 24/7
• Referrals to medical practitioners and facilities
• Liaison with next of kin to keep them informed
In addition to the general medical advice service, medical operators will guide a person through a medical crisis situation involving the member. The member will receive emergency advice or have the necessary support organized, by utilizing the 24-hour Contact Centre.
This service includes referrals to Crisis lines in case of
• Poison Hotline – In House
• Suicide Hotline – Lifeline
• Rape and HIV Counselling
• Family and Domestic Abuse
• Child Abuse
• Bereavement Counseling
For the member's medical aid or own account
• Emergency medical response to the scene of an incident
• Emergency medical transportation to the nearest appropriate medical facility
Please note: Medical Assistance is only valid for emergencies within the borders of South Africa.